Booking Conditions

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  • ACCESS TIMES: Valentine Cottage and the Beach Hut are available together from 3pm on the day of arrival, and must be vacated by 10am on the day of departure to enable the cleaner to prepare for the next guests.

    The Beach Hut is for ‘day’ use only. Regrettably no over-night use is allowed by the council who manage the area where the Beach Huts are located.

  • BOOKINGS & PAYMENTS & REFUNDS: Your booking has been made directly with the Cottage’s owners. Hirers must ensure that all correspondence is with us, and not with any third party under any circumstances whatsoever. Bookings are secured with a 25% deposit which is non-refundable or transferable within 60 days of your holiday start date.     75% balances of rental payments must be paid at least one month prior to the holiday date, which are not refundable or transferable after being paid.  You will get an automatic payment reminder from us for this.    Bookings made within one month of the holiday date, must be paid in full when booking.

    All payments are made via direct bank transfer. Unfortunately we do not yet have facility to take credit card payments.

    Your holiday booking is not covered by the cottage owners with any cancellation insurance.  Therefore in the event of your holiday being cancelled due to ill health, work priorities, severe weather conditions, or any other reason why you do not take your holiday - you are not due a transfer, credit or refund. So we suggest that if this worries you, that you consider making your own personal insurance arrangements.  Please see point 4 below for our exceptional COVID-19 100% refund policy.

  • BED-LINEN & TOWELS: Bedlinen is provided. Guests bring their own towels and beach towels.

  • UTILITIES: Prices include gas and electricity for the cottages. Not included in the price are the small butane gas cartridges for the mini stove in the Beach Hut. There are plenty of petrol stations on the way to Lyme which sell bags of logs e.g. Uplyme. Gas cartridges are very cheap, and can usually be bought in season from most camping shops:- CP250 Butane Cartridges. You should be able to source these in Lyme, however, you might wish to bring a cartridge with you to ensure you can use the stove.

  • DAMAGES & LOSSES: Hirers are responsible for any article broken or damaged during their occupancy and for any damage done to the property itself, and will be charged for replacements or repairs as necessary. Any breakages or damage must be reported to us immediately, as it could impact on future bookings. *** We cannot take any responsibility whatsoever for any loss or damage to holiday maker's property left in the beach-hut, whether the beach-hut is locked or unlocked, occupied or un-occupied.

  • ACCESSING THE KEYS: Keys will be available for you to collect at the cottage when you arrive. Detailed Pre-arrival information will be sent to you around 1 week before your holiday break.

  • NO SMOKING RULE: The properties are entirely non-smoking and smoking is forbidden inside of the properties. This is even applicable to the Beach Hut, which is made of wooden construction. If it becomes apparent that this requirement has been breached, you will be liable for remedial costs as well as a deep clean fee at a minimal charge of £500. You will also be immediately evicted from the premises.

  • NO PETS RULE: No pets are allowed in the cottage. If it becomes apparent that pets are in the cottage, you will be liable for remedial costs as well as a deep clean fee at a minimal charge of £500. You will also be immediately evicted from the premises.

  • NO PARTIES RULE: The cottage is located in a residential area, and for the comfort of neighbours, as well as safeguarding our properties, no parties are allowed in the cottage. If it becomes apparent you have breached this condition, you will be liable for remedial costs as well as a deep clean fee at a minimal charge of £500. You will also be immediately evicted from the premises

  • NO ILLEGAL ACTS RULE: We do not tolerate use of any illegal substances, or engagement in illegal acts in our holiday cottage. If it becomes apparent you have breached this condition, you will be liable for remedial costs as well as a deep clean fee at a minimal charge of £500. You will also be immediately evicted from the premises.

  • ACCESSIBILITY: Valentine Cottage is arranged over three floors, and the bathroom is compact, so if you think this may cause you problems, we have an Accessibility Statement we can share with you. Please ask us for a copy before you make your booking.

  • ACCURACY OF OUR WEBSITE: Every effort has been made to ensure we represent the cottages photographically in good faith. However, from time to time furniture or decorations may be replaced, and there may be a delay in this being represented photographically on the website.

  • OUR RIGHTS: We reserve the right to change these Terms and Conditions at any time without prior notice.

    COVID-19 FAQS & BOOKING CONDITIONS UPDATED 13.09.22.

    1. What levels of cleaning are you making in the cottage?

    • Providing a safe and clean property is our priority. There is no UK Government advice specific to self-catering accommodation currently. We have therefore consulted World Health Organisation guidance and best practise advice to devise an appropriate COVID-19 disinfecting and cleaning plan for our housekeeper and her team for cleaning between guests’ occupancy to minimise the risk of transmission of COVID-19. Five hours are allowed between guests for implementation of the plan. Please note, we will not be charging guests a surcharge for this enhanced COVID-19 disinfecting and cleaning plan. The general guidelines are listed below:

      ·         minimise any personal contact during check-in and departure times. Continue to use a keypress, with keys and keypress cleaned between guests;

      ·         protective gloves and face mask to be worn by housekeeper and cleaning team; and shoe covers/protectors to be worn over their footwear;

      ·       cleaning equipment to be cleaned and disinfected before and after use;

      ·       any single-use equipment should be disposed of safely after use;

      ·       follow manufacturer’s instructions for application of cleaning products, ensuring an appropriate contact time, and allowing proper ventilation during and after application. Check to ensure the product is not past its expiration date;

      ·       after cleaning, use anti-viral spray on all worksurfaces and touch-points;

      ·         all soft surfaces/textiles to be steam-cleaned or replaced with laundered when needed;

      ·       de-clutter (removal) of decorative bedspreads, dvds, books  from the cottage - short term

      ·       safe removal of all rubbish left in the cottage by guests, including any reading materials and partially used loo-rolls;

      ·       housekeeper and cleaners in her team, to be trained in all the above, including avoiding touching their face during the cleaning process, as well as any unnecessary contact with surfaces, including personal belongings; and to implement enhanced hand hygiene (washing both hands and forearms for at least twenty seconds) before and after removing gloves

      ·         encourage:

      o    active hand washing by providing guests with handwash liquid soap

      o    guests to remove their footwear at the doors

      o    guests to bring their own bedlinen and towels

      o   guests to bring supplies of face masks, gloves and anti-viral gel following Government recommendations, since replacements may not be easy to find locally

      2. What if I (or any member of my holiday group) show flu-like symptoms and any of us need to self isolate and can not take our holiday? What if I am pinged on the NHS Track and Trace App?

      We are sorry if any of you become unwell. Regrettably, we do not have any insurance for this sort of eventuality, or for if you are pinged on the NHS Track and Trace App, and therefore cannot offer any kind of transfer of dates, or refund, for holidays not taken with us for any kind of illness.

      3. I booked and paid for my holiday in Valentine Cottage, but the government has enforced closure of holiday accommodation in Lyme Regis, so my holiday can’t go ahead. What happens to my booking?

      3.1  If we have to cancel your holiday before you arrive at Valentine Cottage, we will provide you with a 100% refund of your Valentine Cottage rental fee. We will not be liable for any pre-booked travel costs you may have incurred. Please note, for avoidance of doubt, that the Beach Hut does not constitute ‘holiday accommodation’.

      3.2  If we have to cancel your holiday whilst you are actually staying with us, we will provide you with a % refund of your Valentine Cottage relating to the % of nights you lose from your holiday. For example, if you lose 3 out of 7 nights, we will provide you with a 3/7th (42%) refund. We will not be liable for any pre-booked travel costs you may have incurred.

      Please note, for avoidance of doubt, that the Beach Hut does not constitute ‘holiday accommodation’.